Return & Exchange Policy
At EaseFlow, we are committed to providing high-quality products and a positive customer experience. If you need assistance, please review the information below.
📦 Eligibility for Return or Exchange
You may request a return or exchange within 14 days of receiving your order if:
• The product is unused, unopened, and in its original packaging
• The item is defective, damaged during shipping, or missing parts
• You received the wrong item or incorrect quantity
⚠️ Hygiene Notice
Disposable guide tubes are considered hygiene items and are not eligible for return or exchange once opened.
🔒 Hygiene Protection Seal
The main device is sealed for safety and hygiene.
Products with a broken or removed seal are considered used and are not eligible for return, exchange, or refund.
📨 How to Request a Return
To initiate a return or exchange, please contact us at:
Within 14 days of delivery, please include:
• Order number
• Purchaser’s name and contact information
• Description of the issue
• Photos (if applicable)
We will respond within 2–3 business days with further instructions.
🔁 Return Conditions
• All returns must be authorized before shipping
• Items must be unused and include all original packaging and accessories
Shipping Responsibility:
• Defective or incorrect items → we will cover replacement or refund
• Non-defective returns → customer is responsible for return shipping
A reasonable restocking or handling fee may apply for non-defective returns.
💳 Refunds
• Refunds are issued to the original payment method
• Processed within 5–7 business days after inspection
• Bank processing times may vary
🔄 Exchanges
• Contact us with your request
• Once approved, we will provide instructions
• Replacement items will be shipped after inspection (unless otherwise arranged)
❌ Non-Returnable Items
Returns or exchanges will not be accepted if:
• The product has been used or is not in original condition
• Disposable guide tube packaging has been opened
• The product seal has been broken or removed
• The request is made after 14 days
• The item was not purchased from official or authorized sellers
⚠️ Additional Notes
• Unauthorized returns may not be accepted
• Partial refunds may be issued if items are returned in non-original condition
• We reserve the right to make the final decision on all return and exchange requests