Refund policy
At EaseFlow, we are committed to providing high-quality products and a positive customer experience. Please review our policy below before requesting a return or exchange.
📦 1. Eligibility for Return or Exchange
You may request a return or exchange within 14 days of receiving your order if:
• The product is unused, unopened, and in its original packaging
• The item is defective, damaged during shipping, or missing parts
• You received the wrong item or incorrect quantity
⚠️ Hygiene Notice
Disposable guide tubes are considered hygiene items and are not eligible for return or exchange once opened.
🔒 Hygiene Protection Seal
The main device is sealed for safety and hygiene.
Items with a broken or removed seal are considered used and are not eligible for return, exchange, or refund.
📨 2. How to Request a Return
To initiate a return or exchange, please contact us at:
Within 14 days of delivery, please include:
• Order number
• Purchaser’s name and contact information
• Description of the issue
• Photos (if applicable)
We will respond within 2–3 business days with further instructions.
🔁 3. Return Conditions & Instructions
• All returns must be authorized before shipping
• Items must be unused and include all original packaging and accessories
📦 Shipping Responsibility
• Defective, damaged, or incorrect items → we will cover replacement or refund arrangements
• Non-defective returns → customer is responsible for return shipping costs
We reserve the right to apply a reasonable restocking fee for non-defective returns.
💳 4. Refund Details
• Refunds will be issued to the original payment method
• Once the returned item is received and inspected, refunds will be processed within 5–7 business days
• Processing times may vary depending on your bank or payment provider
🔄 5. Exchange Policy
If you wish to exchange an item:
• Contact us with your request and reason
• Once approved, we will provide return and replacement instructions
• Replacement items will be shipped after the original item is received and inspected (unless otherwise arranged)
❌ 6. Non-Returnable / Non-Exchangeable Items
We do not accept returns or exchanges if:
• The product has been used, opened, or is not in original condition
• Disposable guide tubes packaging has been opened
• The product seal has been broken or removed
• The request is submitted after 14 days of delivery
• The item was not purchased from our official website or authorized sellers
⚠️ 7. Additional Notes
• Unauthorized returns may not be accepted
• We reserve the right to refuse returns that do not meet these conditions
• Partial refunds may be issued for items returned in non-original condition
• We reserve the right to make the final decision on all return and exchange requests